Danielle Szerlik has been promoted to General Manager of Operations for Medallion Transport Holdings.
Szerlik joined Medallion in November of 2017 to assist with business development and worked her way up to Director of Agent Development, refining and improving agent communication and onboarding.
In her new role, Szerlik will relocate to the Kokomo, Indiana corporate office and be directly responsible for Marketing & Communications, Truck Recruitment, Freight Agent Onboarding, Qualifications, Truck Dispatch, Trailers & Maintenance and more.
Since 2019, Medallion has been building an operations center based out of Indiana and with that is adding additional roles to the entire organization. Everything she will oversee will be out of that location.
As Medallion works to accelerate its growth, Szerlik will continue to play an important role in this newly created position. She will be involved in the ongoing improvement of operational processes and will continue to be a liaison and support system for Medallion’s growing network of agents and owner-operators.
Szerlik will work directly with and under Medallion Transport Holding’s Chief Operating Officer, Jesse Merrell.
When asked about the promotion, Szerlik said, “I am excited to take on the additional responsibility; I will go from managing exterior agents to also managing a team/staff while working hand-in-hand with each individual and departments in the Kokomo office.”
Szerlik has been a force at Medallion from the start but showed her ability to lead and organize during the last Agent Conference in 2019.
“As part of Medallion, I have been able to prove my ability to streamline operational processes, and internally improve the overall customer service experience by being a liaison to agents and drivers. It’s been a group effort,” she said. “We’ve stepped up our game in communicating to drivers, and my goal is to continue to improve that.”
Szerlik also said that despite the new territories she will cross in this new position, and her re-location from Medallion’s New Jersey office, she feels confident she’ll have continued success knowing she has the support of company management and ownership.
“It helps having such an amazing boss and company owner to do this with,” said Szerlik.
Szerlik has been in the trucking and logistics industry for 13 years and holds Bachelor’s in business development.